Policy
Returns and refunds
Draft policy. This text is a placeholder until the trading name, ABN, contact email and support address are confirmed.
Made to order
Every item is personalised to your details, so we cannot resell a returned item. Please check your summary carefully before paying.
If something is wrong
If an item arrives faulty, damaged or different from what you ordered, contact us and we will repair, remake or refund it.
Nothing here limits your rights under the Australian Consumer Law.
How refunds are processed
Approved refunds are issued through Stripe back to the original payment method, and your order status is updated automatically.
Digital items
If a digital item cannot be generated, we retry it at no cost to you. If we still cannot deliver it, we refund that item in full.